Contact Us
Contact form
Most typical questions
What is EcoFrameArt?
EcoFrameArt is an online art shop committed to providing high-quality, eco-friendly art prints. Each piece is made on-demand to reduce waste, using sustainable materials whenever possible. We aim to bring you art that’s beautiful, sustainable, and perfectly suited for your space.
How does Print on Demand (POD) work?
We create each art piece only when you order it, thanks to our partnership with a POD service. This approach not only minimizes waste but also allows us to offer a wide selection without keeping large inventories. Every item is made-to-order with the highest quality standards.
I’m a designer/airbnb host – can I use your art for commercial spaces?
Absolutely! Many of our customers are designers, Airbnb hosts, and business owners who use our prints to enhance their spaces. If you’re interested in bulk orders or collaborations, please get in touch for more details.
What materials are used for the prints?
All our prints are crafted with sustainable materials to ensure a minimal environmental impact. Our print provider uses high-quality, eco-certified paper and inks, ensuring vivid colors and long-lasting artwork that is safe for your home and the planet.
What sizes do the prints come in?
We offer multiple sizes to fit any space! The most popular sizes are:
Please refer to our size guide for visual comparison and to help you choose the perfect size.
How can I track my order?
Once your order is placed, you'll receive a confirmation email. When the artwork is printed and shipped, we’ll send you a tracking link, so you can follow your order every step of the way. Delivery times vary by location, but we aim to have your order with you as soon as possible.
Where do you ship?
We offer worldwide shipping! Our print-on-demand provider has production facilities in multiple locations, meaning your order will be printed and shipped from the facility closest to you, reducing delivery times and carbon emissions.
How long does shipping take?
Delivery times depend on your location. Typically, orders are processed within 2-5 business days and delivered within 5-12 business days for most regions. We work hard to ensure your art arrives quickly and in perfect condition.
Can I return or exchange a print if I don’t like it?
Since each piece is made to order, we do not accept returns for change of mind. However, if there’s an issue with your order—such as damage during shipping or a printing defect—please reach out to us within 30 days, and we’ll happily replace the item or offer a refund.
How do I care for my art print?
To keep your art looking its best, frame it under glass or in a protective sleeve. Avoid placing it in direct sunlight or high-humidity areas, as these can affect the print’s longevity. A little care goes a long way in preserving the vibrancy of your artwork!
Can I customize the colors or size of a print?
Currently, our prints are available in standard sizes and color palettes. However, we’re always open to hearing feedback. If there’s something specific you’re interested in, feel free to reach out, and we may be able to accommodate in future collections!
How secure is my payment?
We use Shopify’s secure payment system, which is PCI-compliant and encrypts your payment details. You can shop with confidence knowing that your information is protected.
Do you offer any discounts or promotions?
We occasionally run special promotions! Be sure to sign up for our newsletter or follow us on social media to stay updated on any discounts, new collections, and seasonal trends. You can subsccribe now at the bottem of this page and don't miss any promotions.
Can I cancel my order?
You can cancel your order within the first 24 hours of purchase. Because each print is made to order, we begin production soon after this period. For cancellation requests, please contact us as soon as possible.